Thoughts on service redesign

BetterByDesign (1)Better By Design is our way of offering free, intensive, expert and bespoke support for organisations that want to take part in service redesign of their work. Working with our partners, Young Foundation and Taylor Haig, we have identified 15 organisations which are being supported in a variety of ways through a process of change.

As we begin the second year the process is really beginning to pick up pace.  Each week there are more thought provoking Better by Design blogs about service redesign.

Today we reblog the thoughts of Anna Winters, acting Head of Creativity at the Scottish Government about lessons learned during the insight stage of a pilot project to apply a design process to policy development that she is leading on.

It is a reminder of how services and projects like Better Design are becoming more relevant and important to a more sustainable voluntary sector across Scotland.

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