We want to hear your thoughts on how we can improve

Are you interested in sharing your experience of working with The National Lottery Community Fund to help us improve our future work?  

We have created a Customer Panel so we can work closely with our grant holders from across the UK to help us improve our services. It is important for us to get feedback from people who speak to us, use our website, apply for funding and manage National Lottery funded projects. Your feedback and suggestions help us to ensure customers remain at the heart of what we do and allows us to take your comments on board and act upon them.

It’s a great forum for our customers to get to know each other and to share honest feedback on how we work. For example, by giving feedback on our application materials, our website content and how we make decisions on funding applications.

We want to hear from organisations, large and small, who have received funding, been unsuccessful or had to withdraw an application.

To date the Customer Panel has helped us to make improvements in a range of areas including our web pages for funding programmes, our application materials and how we review the applications we receive.

You can get involved in a range of ways – either by phone, filling in a form, attending a virtual discussion or by testing some of the pages on our website.

If you would like to join the panel, it will be up to you how much time you would like to commit.  We will contact you by email asking you to get involved in specific focus areas.  It is entirely up to you to decide if you would like to participate or not.  You can also opt out of being in the panel at any time too.

If you would like to hear more about getting involved please email TNLCFUser.Research@tnlcommunityfund.org.uk.

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